About RACCS
Managing a HOA controlled Resort is a challenging proposition. You have multiple constituencies and needs to address. From your owners, your board, the guests, your management team, service vendors, amenities, maintenance and capital improvements, there never seems to be enough time and resources to meet all the demands.
We at the RACCS Team understand these challenges intimately.
Not so long ago, we were you and we were at a crossroads. Our lock system had to be replaced. There was no effective access control that met all of our needs. And adding a patchwork of multiple software solutions that did not always interface well was not an option. So, we built our own custom solution. It has provided us with new tools to expand on basic access, to control specific property elements and amenities we could not previously control. In turn, this has created new revenue streams that directly benefit our owners and their guests and improved security and overall property management. It is a well-tested system and now we are ready to help other Resort HOA’s explore an avenue to achieve the same success we have realized.
Our Team
Testimonials
“The custom app and software have greatly improved our guest experience and allowed the HOA to increase ancillary revenues.”
“…Would definitely stay again! Check in/out process was so simple. Can’t say enough good things!”
“…The view was also incredible! The entire process was very easy, including parking. The virtual key (via App) worked great, especially since we didn’t get in until late. Much better than having to figure out how to get and drop an actual key!”
“…was extremely easy to communicate with and the app based key system was easy to use….”
“…The Village at Breckenridge is a truly special little community with incredible amenities. The app makes everything super easy to book and use. Best vacation we have ever taken!”
“I really appreciate the RACCS system. It works great and makes access seamless for our cleaners, maintenance and inspectors. We avoid lost key cards which can be a security problem.”
“RACCS’s main feature has allowed us to develop two new revenue streams. These funds now go to our HOA reserves and allows us to better manage monthly dues that cover our operating costs.”
“…detailed instructions for everything and made the check in process easy. No issues at all during the stay. Would highly recommend.”
“…Instructions for Parking and Check in were very detailed. We loved the Phone App and Digital Key – Very easy to use. We will stay here again.”
“…very friendly and responsive in a super quick manner. The room key and parking pass (if you paid for one) are both digital so you just need to download the app for those ahead of time…. We really enjoyed our stay!!”
“…plenty to do around. Check in was very easy and used an app which made it very convenient….Thanks for the stay.”
“…it was the perfect location and easily accessible to Main Street. The digital keyless entry was a game changer! It made the Check in process so much easier.”
“RACCS gives the HOA the ability to manage, monitor, and monetize property access controls, staff and guest access, and amenities with confidence.”
“Implementing RACCS has been a game changer. Without RACCS, owners faced a 52% assessment increase. The end result is lower monthly assessment increases thus providing owners higher property values compared to neighboring HOAs.“
“…the check in process is extremely easy and great communication…”
“…Great communication and the instructions and electronic entry made access to the condo easy……would definitely come back and stay.”
“RAACS offers on and off-site Rental Managers more flexibility and autonomy when managing guest reservations and parking expectations.”
“…The only amenity we used was the hot tub… To check in and access keys, you download an app. You use this to access parking garage and condo…”
“…The keyless digital entry to the garage and the room was a new experience to us. But if you are under 65, this probably won’t faze you.”
“…We appreciated the availability of storage lockers to use for our luggage before and after check in/check out…. We would stay here again.”
“The RACCS software is super easy to use. There is an initial learning curve, but it works really great. Our guests get into the property very easily with remote check in and check out. There are other properties that could definitely use this solution.”
“…perfect for my husband and I… I enjoyed the phone keycard access for elevator and room… my favorite vacation of all time.”
“The accessible information for a tech is much greater than any other system I’ve worked with. It provides you with piece of mind with the ability to confirm what units are available and gives us a good picture of what the capacity looks like for the near future.“
“The RACCS App Dashboard very user friendly. It makes access to data and management access simple. The feature that allows scheduling vendor access is outstanding. It saves a tremendous amount of time for us and our vendors.”
“…Wonderful stay …. Easy check in and out with electronic key. A total 5 star experience.”
“…super convenient in heated underground parking garage. Directions for using the app for keys were easy to follow and digital keys worked great. Overall perfect stay / would definitely stay again.”
“It has made things a lot easier. We don’t have to chase down room keys or parking passes. Especially parking passes! The system is flexible as it also lets us use RFID Keys for customers who are not comfortable with smart phone apps.”
“Using the RACCS system is way better than making keys for every guest. We’ve had nearly zero issues. And the guests have figured out those on their own. The ease of access is awesome. Remote check in and out saves us and the guest time as they don’t have to come to our office before going to their lodging. It is a huge help.”
“…it’s close to the lift, ski rentals and shopping. The electronic check in was very convenient. Would definitely stay here again.”
“The ability to diagnose and fix guests issues remotely makes operations much easier.”
“I like the RACCS App, It works very well. It is a great improvement over the old cumbersome process of encoded physical keys and parking passes. And we still have the option for RFID key cards for guests who may not like using an App for lodging access. The dashboard is great for managing parking allocations and easy access to historical data for our properties.”
“The RACCS system provides great flexibility. We see rental needs changing and we now have more options for revenue. We used to limit rentals to 4 PM the day of. Now we can extend that to 8PM.”